Business Controls.

Computerized Estimates

Programs used: TMS is a program we are using to capture all damages. A printed computerized quotation is given to the client. We also capture the necessary details i.e. make, model, reg no, colour, client name, contact details, insurance, etc. TMS is also used for client service (sending sms) and costing (parts/consumables).

EXECUTIVE SUMMARY

In-house estimator

Our trained in-house estimator will provide you with a precise and accurate estimate using TMS. We will go the extra mile by disassembling the damaged area, to ensure that all unforeseen damages is booked, and noted by the assessor. Job cards are compiled, recorded and passed onto our Production Managers, who delegate and record each vehicle on a production control sheet. A list for priorities and due dates is maintained to ensure on time delivery.

OPERATIONS

Accounting System.

Matelico Autobody & Panel is using a computer-based financial management system, sage accounting, TMS, Invoice 2 go. This system allows management to analyze the profitability, debtors and creditors accounts monthly. A monthly meeting with an external auditor is held to maintain a professional and effective approach to financial management.

Operating And Control.

To maintain production levels and staff performance, daily prep talks are held at 08:10 All vehicles in Work in Progress and Customer Requirements are discussed at this meeting. Personnel are given the opportunity to participate hence keeping the lines of communication open.

A Work In Progress List in updated weekly and given to all department Managers. This is to ensure that each vehicle is recorded, and any delays is noted and passed on to the client and insurance.

Quality Control

A quality check is applied throughout the entire process. Each department checks the quality and examines the repaired area before proceeding. Each vehicle is buffed to seal the paint work, vehicle is washed, wheels are treated and we even clean the interior. After this, our in-house quality inspector conducts a final inspection using a high standard quality checklist. We will strive to restore your vehicle to pre-accident condition.

VIEW COMPANY PROFILE

Store Rooms

All parts are computer recorded, for easy reference and control. Issues are done by requisitions and recorded by the parts controller. Our trained store persons ensure that all parts are properly administrated, marked and stored. Storage racks are used for safe storage of all parts. Paint & Consumables: These are kept separate from parts due to the inflammable nature thereof. Paint drawn from the stores for paint mixing laboratories are recorded and computerized on stock inventory for control and allocation to relative motor vehicles.